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	<title> &#187; Deals</title>
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	<description>Contract negotiation and contract and ip litigation for technology and service businesses</description>
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		<title>Lessons From Venice: Know Great Customer Service, Deliver it!</title>
		<link>http://www.thepiracylawyer.com/2007/08/01/lessons-from-venice-if-you-know-great-customer-service-deliver-it/</link>
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		<pubDate>Wed, 01 Aug 2007 17:04:55 +0000</pubDate>
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		<description><![CDATA[When you eat at a restaurant and the waiter comes by to ask how the food is, you usually reply like I do: &#8220;fine.&#8221;  I am resigned however to tell restaurants and service providers when things are not fine.  Are you?  
- When you deliver services or goods to a customer, watch [...]]]></description>
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